PRIVACY POLICY

1. INFORMATION WE COLLECT

• Depending on the services you use, we may collect the following information:

• Personal Information

• Full name

• Mobile or telephone number

• Email address

• Address

• Date of birth or age, where required

• Gender, where required

• Nationality, where required

• Emergency contact details

• Travel & Booking Information

• Destination and tour selected

• Travel dates

• Number of travellers

• Pickup and drop-off locations

• Accommodation preferences

• Vehicle or motorcycle requirements

• Special travel requirements

• Booking details

• Payment status

• Identification & Travel Documents

For certain destinations, accommodation arrangements, permits or government requirements, we may request:

• Government-issued identification

• Passport

• Driving licence

• Vehicle documents

• Permit-related information

• Other documents required for the relevant tour

We request such documents only when reasonably necessary for the relevant travel service, verification, permit or legal requirement.
Payment Information
When you make a payment, we may receive:

• Transaction amount

• Payment date

• Payment status

• Transaction or reference number

Payments may be processed through third-party payment gateways. We generally do not store complete credit/debit card numbers, CVV numbers, UPI PINs or banking passwords on our servers.
Website Information
When you visit our website, certain technical information may automatically be collected, including:

• IP address

• Browser type

• Device type

• Operating system

• Approximate location based on IP

• Pages visited

• Website interactions

• Referral source

• Date and time of access

2. HOW WE USE YOUR INFORMATION
We may use the information we collect to:

• Respond to enquiries

• Process tour bookings

• Confirm reservations

• Process or verify payments

• Arrange accommodation

• Arrange transportation

• Organise 4×4 SUV Guided Tours

• Organise guided adventure bike trips

• Organise solo and group tours

• Arrange permits and registrations

• Communicate tour itineraries

• Provide pickup and drop-off information

• Contact you regarding changes, delays or cancellations

• Contact you in case of emergencies

• Provide customer support

• Coordinate with hotels, camps, drivers, guides and other travel-service providers

• Improve our website and services

• Prevent fraud or misuse

• Comply with applicable legal and regulatory requirements

• Send promotional communications where permitted and where applicable consent has been provided

3. TRAVEL & ADVENTURE INFORMATION
Certain tours and expeditions may require additional information for planning, coordination and safety.
Where reasonably necessary, we may collect:

• Emergency contact information

• Dietary requirements

• Accessibility requirements

• Information voluntarily provided about travel limitations

• Riding or driving experience

• Vehicle or motorcycle information

• Licence information

• Information required for high-altitude or adventure-trip planning

Any such information will be used only for the relevant travel, safety, planning, emergency or legal purpose and handled in accordance with applicable law.
MAAVI Wanderer does not provide medical advice or medical treatment. Participants are responsible for obtaining appropriate medical advice before participating in high-altitude, motorcycle, SUV or other adventure activities.
4. SHARING OF INFORMATION
We may share relevant personal information with trusted service providers where necessary to provide the services you have requested.
These may include:

• Hotels and homestays

• Camps

• Transportation providers

• Tempo Traveller or SUV operators

• Professional drivers

• Motorcycle rental providers

• Tour guides

• Expedition staff

• Permit and registration authorities

• Payment gateways

• Banks

• Insurance or assistance providers, where applicable

• Website and technology service providers

• Government authorities where legally required

We aim to share only the information reasonably necessary for the relevant purpose.
MAAVI Wanderer does not sell your personal information to third parties for their independent commercial use.
5. ONLINE PAYMENTS
Online payments may be processed through third-party payment gateways, banks or other payment-service providers.
When you make a payment, you may be redirected to or interact with a third-party payment platform.
Such providers may have their own privacy policies and terms. MAAVI Wanderer is not responsible for the independent privacy practices of third-party payment providers.
6. COOKIES
Our website may use cookies and similar technologies to:

• Keep the website functioning properly

• Remember preferences

• Understand website traffic

• Improve website performance

• Analyse visitor behaviour

• Improve user experience

• Support marketing and advertising activities where applicable

You may control or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.
7. MARKETING COMMUNICATIONS
Where permitted and where applicable consent has been provided, we may contact you regarding:

• New expeditions

• New tour packages

• Seasonal tours

• Special offers

• Discounts

• Events

• Travel updates

• MAAVI Wanderer announcements

You may request to stop receiving promotional communications at any time.
However, essential communications relating to an existing booking, payment, itinerary, cancellation or emergency may still be sent where necessary.
8. PHOTOGRAPHS, VIDEOS & SOCIAL MEDIA
MAAVI Wanderer may photograph or record participants during tours, expeditions and events.
Where appropriate, photographs and videos may be used for:

• Our website

• Social media

• YouTube

• Promotional campaigns

• Brochures

• Advertisements

• Marketing material

Where required, we will seek appropriate permission or consent before using identifiable participant photographs or videos for promotional purposes.
If you do not wish to appear in promotional content, please inform our team.
If you have previously provided permission and wish to withdraw it for future promotional use, you may contact us using the details provided below.
9. DATA SECURITY
We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Accidental loss

• Destruction

• Misuse

• Unauthorised disclosure

• Alteration

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should also take reasonable precautions when sharing personal information online.
10. DATA RETENTION
We retain personal information only for as long as reasonably necessary for purposes such as:

• Providing our services

• Maintaining booking records

• Maintaining transaction records

• Customer support

• Accounting and taxation

• Legal and regulatory requirements

• Resolving disputes

• Preventing fraud

• Establishing or defending legal claims

• Other legitimate business purposes permitted by applicable law

When information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.
11. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request information about the personal data we process

• Request correction of inaccurate information

• Request deletion of personal information where applicable

• Withdraw consent where processing is based on consent

• Raise a privacy-related grievance

• Request information regarding the processing of your personal data

To exercise an applicable privacy right or raise a concern, please contact us using the details below.
12. CHILDREN'S PRIVACY
Our services are primarily intended for adults and travellers who are legally able to enter into travel arrangements.
We do not knowingly collect personal information from children except where such information is provided by or with the involvement of a parent, legal guardian or authorised person and is necessary for the relevant travel arrangement.
If you believe that a child has provided personal information to us without appropriate authorisation, please contact us.
13. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites and services, including:

• Hotels

• Payment providers

• Maps

• Social media platforms

• Travel service providers

• Government websites

• Other travel-related services

Once you leave the MAAVI Wanderer website, the privacy policy and practices of the relevant third party will apply.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
14. THIRD-PARTY SERVICE PROVIDERS
We may use third-party service providers for:

• Website hosting

• Website analytics

• Email communication

• WhatsApp or messaging services

• Payment processing

• Online booking forms

• Customer management

• Cloud storage

• Marketing

• Advertising

Such providers may process information on our behalf and may have their own privacy policies and security procedures.
15. DATA TRANSFERS
Where third-party service providers process information outside India, or where personal information is otherwise transferred across jurisdictions, such processing will be subject to applicable law and appropriate safeguards where required.
16. CHANGES TO THIS PRIVACY POLICY
MAAVI Wanderer may update this Privacy Policy from time to time to reflect:

• Changes to our services

• Changes in technology

• Changes in legal or regulatory requirements

• Changes in our data-processing practices

Any updated version will be published on this page with a revised “Last Updated” date.
We encourage visitors and customers to review this Privacy Policy periodically.
17. PRIVACY & GRIEVANCE CONTACT
If you have any questions, requests, complaints or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:
MAAVI Wanderer Expeditions
Email: contact@maaviwanderer.com
Privacy / Grievance Contact: [Gulshan +91-82190-87372]
We will review and respond to privacy requests in accordance with applicable law.
18. GOVERNING LAW
This Privacy Policy shall be governed by the applicable laws of India.
Any dispute relating to privacy or the use of personal information shall be subject to the applicable laws and jurisdiction of the competent courts and authorities in India.
19. CONSENT
By using the MAAVI Wanderer website, submitting an enquiry, requesting a booking or voluntarily providing personal information, you acknowledge that you have read and understood this Privacy Policy.
Where applicable law requires consent for a particular processing activity, MAAVI Wanderer will seek such consent in the manner required by law.
MAAVI WANDERER EXPEDITIONS
4×4 SUV Guided Tours • Adventure Bike Tours • Solo Tours • Group Tours
Drive. Explore. Experience.